To determine the requirements and design of the MOH Crisis Information Management System (CIMS), DSTA conducted a front-end study with the Ministry of Health (MOH). The CIMS will enable MOH to manage its daily healthcare processes and crisis situations more effectively.
Taking a design innovation approach, the team identified User Journey Maps to lay out the process that users go through to carry out a task. These maps were drawn up after interviews and co-creation sessions to understand MOH’s operational processes and information flow. DSTA also observed operational exercises to better understand MOH’s workflow.
The study led the DSTA team to propose three key capability areas to be developed for the MOH CIMS: information management for situational awareness both in peacetime and crisis; sense-making for planning and decision making in operations; and a collaborative environment for tasking and coordination with other government agencies.
Upon delivery, the MOH CIMS will not only facilitate the day-to-day management of incidents by MOH, but will also strengthen crisis management by aiding decision making and optimising the allocation of staff and resources.
A mock-up of the collaborative workspace for crisis management, which includes a map to visualise geospatial data from various sources to enhance situational awareness